Canceling an order on Shein is a straightforward process, but timing is key.
Follow these steps to ensure your cancellation request is successful:
Start by logging in to your Shein account through the app or website, and follow the next steps:
Locate the Order
Navigate to the “My Orders”section and search for the order you wish to cancel. Ensure it’s still in the Processing” stage.
Orders that have been shipped cannot be canceled.
Select “Cancel Order”
Click on the order to view its details. You’ll see a “Cancel Order” button—tap it. If the button isn’t visible, the order might already be shipped, making cancellation impossible.
Confirm Cancellation
A pop-up will appear asking you to confirm your cancellation. Confirm by clicking “Yes” or “Cancel Order.”
Refund Process
Shein offers refunds for canceled orders based on your payment method:
- For payments via card, the refund is processed back to your bank account.
- For Shein Wallet, the amount is credited instantly.
Pro Tips:
- If your order is already shipped, consider refusing delivery or initiating a return after receiving the package.
- Contact Shein’s customer support for assistance if you encounter issues.
By following these steps promptly, you can efficiently cancel your order and avoid unnecessary complications.